Frequently Asked Q's.
1. What can I dip?
Basically any hard surface that can be submerged into water.
2.Is it hard to dip an object?
The process is very easy. If you have any problems we are here to help.
3.Are some parts harder to dip then others?
Yes, depending on the configuration of the part some can be more difficult then others.
4.Can I use my own base coat colours?
Yes, but we can not guarantee the results you will get. We recommend that you use the Hydro Wizards DIY Hydro Graphic Kit which is available from our online store. The base coat colours used in our Hydro Graphics Kit are specially formulated for use with our Dip Kit. We mix our base coat colours in-house to ensure premium quality.
5.Do I have to use special water?
No, regular clean tap water is all you need.
6.Some parts of the film melts and some does not?
It is important that when you spray the activator over the film that you hold the can level.
You must have even coverage on the film.
7.The print looked great then smeared off?
Perhaps you used too much activator.
8.The print looked great but had air bubbles?
Not enough activator.
9.After dipping I had little holes in my print?
The part was processed too flat into the film and trapped air. Be sure to submerge your product into the film at an angle.
10.After dipping I had places that did not have any print?
The water reached the area to be printed before the film. The film will not adhere to a wet or damp surface. Be careful not to splash the water as you dip your item.
11.The part dipped great then started to eat into the base coat?
You let the part stand out too long before rinsing it off. After dipping place the part under running water. If you just set the part to the side it will continue its adhesion process.
12.Can I touch up a small imperfection?
Yes, spray some activator into a small container. Use a small brush, dip into the activator then rub the brush onto a piece of the film. You can dilute some of the ink from the film and dab it onto the area you wish to touch up. After this procedure rinse the part under running water.
13. How is my kit shipped and how much does shipping cost? Where do you ship from?
All shipments are sent courier. The kit contains aerosol products that, due to federal law, cannot be shipped via air and therefore must travel via road. Orders are processed and leave our facility within 1 business day, excluding holidays after payment confirmation.
14. Do you accept returns?
Due to the nature of the kit, we cannot accept returns. As we can not ensure the products being returned are re-useable.
15. Can I order via phone?
Yes, please call us on (07) 3287 4228 Mon-Fri 8am - 5pm AEST.
If you have any questions not answered here, please don't hesitate to contact us. Our friendly customer service staff will help find the best solutions for you.